BrandBihar Printing Solutions Pvt Ltd typically follows a customer-friendly refund policy that ensures satisfaction with their products. Customers can request a refund within a specified period if the product received is defective or not as described. It’s important for customers to review the specific terms, as conditions may apply regarding the state of the product and proof of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@brandbihar.org . Please note that returns will need to be sent to the following address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at care@brandbihar.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we’ll process the refund within 48-72 business hrs and it will be credited to the original payment method within 2-4 business days . Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@brandbihar.org .
Cancellation before shipment
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on care@brandbihar.org or call us on +91 7903523274 (Time- 1PM- 6PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on care@brandbihar.org
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 48-72 business hours. We have to mention here about wear and tear charges, shipping charges, return expenses, etc.